Service Request Form

Terms & Conditions

1. Definitions & Application
Company means SAWAN PROPERTY SERVICES PTY LTD (ABN 44 689 963 326).
Client means the person or business requesting services from the Company.
Services means any cleaning, deep cleaning, end of lease cleaning, carpet cleaning, window cleaning, high-pressure washing, commercial cleaning, waste removal, sanitation, disinfection, or any related tasks as agreed between the Company and the Client.
These Terms and Conditions apply to all bookings, quotes, service requests, and contracts between the Client and the Company.
By submitting a service request or booking, the Client agrees unconditionally to these Terms.

2. Quotation, Acceptance & Scope of Work
The Company will provide a quote or work order outlining the scope of Services, inclusions/exclusions, address, schedule, any required products, and site access conditions.
Any services or tasks not expressly listed are excluded unless agreed in writing.
If unforeseen issues arise beyond the original scope, the Company will notify the Client and may issue a written variation proposal. Services will only continue upon the Client’s written approval.

3. Risk, Hazards & Safety Conditions
The Client must disclose on the booking form any known hazards, unsafe areas, presence of pets, electrical issues, chemical exposure, wet/slippery surfaces, or any risk to personnel or property.
The Client must ensure safe and clear access, including lighting, power, and a clean, stable work area.
The Company reserves the right to refuse, suspend, or delay services if it reasonably believes the site is unsafe, without liability for any delay or additional cost.
The Client must cooperate with the Company to mitigate risks and provide reasonable access for safe service delivery.

4. Booking, Deposit & Payment
A deposit of AUD 50 is payable upon booking and credited against the final invoice.
This deposit may be non-refundable if the Client cancels, to cover reasonable administrative and scheduling costs.
The Company is not obligated to commence or schedule Services until the deposit is received.
Final invoice is due within 7 calendar days of issue.
Failure to pay may result in suspension of services, interest charges, and recovery of legal or collection costs, all of which will be payable by the Client.

5. Cancellation & Rescheduling by Client
The Client must provide at least 48 hours’ notice to cancel or reschedule a service.
If cancelled within 48 hours, the Company may retain part or all of the deposit to cover reasonable costs.
Late rescheduling may incur a fee or loss of deposit.
Failure to provide access or refusal of entry at scheduled time will be treated as a cancellation.

6. Complaints, Inspection & Claims
The Client is encouraged to inspect the Services upon completion.
All complaints or claims (including for unsatisfactory service, damage, or defects) should be submitted in writing with supporting evidence as soon as reasonably possible.
The Company will assess claims fairly and promptly, in accordance with the Australian Consumer Law, which provides rights to remedies for services not delivered with due care and skill.

7. Limitation of Liability & Remedies
Subject to mandatory consumer rights under the Australian Consumer Law (ACL), the Company’s liability is limited to:
a) re-performing the disputed portion of the service, or
b) refunding the amount paid for that portion (excluding deposit, materials, or travel).
The Company shall not be liable for indirect or consequential loss (e.g., business interruption, loss of income) except as required by law.
The Client indemnifies the Company and its staff from claims arising from the Client’s breach of these Terms or misrepresentation of premises conditions.

8. Termination by the Company
The Company may terminate or suspend Services if:
- Payment is not received by the due date
- The Client acts abusively or creates an unsafe or obstructive environment
- The Client repeatedly cancels or changes bookings unreasonably
- Site conditions are misrepresented or unsafe
Upon termination, any outstanding amounts become immediately due.

9. Variation, Additional Work & Products
Any variation to the agreed scope must be documented and approved in writing.
Additional fees apply for extended time, products, or labour resulting from variations.
The Company may use subcontractors as needed. All subcontractors must comply with these Terms.

10. Insurance, Staff & Subcontractors
The Company holds all required insurances including public liability insurance as per NSW regulations.
The Company may employ or subcontract personnel as necessary and remains responsible for their conduct and compliance with these Terms.
The Client agrees not to hire or instruct the Company’s staff or contractors outside the scope of the agreed services.

11. Force Majeure & Delay
The Company is not liable for delays or failure to perform due to events beyond its control (e.g., weather, illness, supplier failure, government restrictions).
In such cases, services may be rescheduled without liability to the Company.

12. Governing Law & Consumer Rights
These Terms are governed by the laws of New South Wales, Australia.
Any disputes are subject to the jurisdiction of NSW courts and tribunals.
Nothing in these Terms affects the Client’s non-excludable rights under the ACL.

13. Miscellaneous
These Terms, together with the quote and any agreed variations, form the entire agreement between the Client and the Company.
No verbal agreement, prior communication, or representation not expressly written here is binding.
The Client may not assign this agreement without written approval from the Company.
Changes to these Terms must be agreed in writing by both parties.

We use your information only to manage your current and future bookings. Your privacy is very important to us, and we never share your details with third parties. Rest assured, your data is handled securely and used exclusively to provide you with the best service.

End of Terms & Conditions